Refund Policy

Payments for View Knowledge are processed by Paddle.com Market Ltd as the Merchant of Record. Refunds are issued by Paddle in accordance with this policy and applicable law.

1. Money-back guarantee

If you are not satisfied with your first subscription purchase or a one-off credit pack, you may request a full refund within 14 days of the purchase, provided the credits from that purchase have not been substantially used (we consider more than 20% used to be substantial).

2. Used credits

Credits that have already been consumed to generate cards are non-refundable, because the cost has been incurred. If a generation failed due to a technical error on our side, credits are automatically returned to your balance.

3. Subscriptions

You can cancel your subscription at any time from your account. Cancellation stops future billing; you keep access until the end of the current paid period. We do not provide prorated refunds for partial periods, except where required by law.

4. EU/UK and other statutory rights

Consumers in the EU/UK may have a statutory 14-day right of withdrawal for digital services. By starting to use the Service (generating cards) within that period, you acknowledge that the digital content is supplied immediately and that the right of withdrawal may be lost for the used portion. Statutory rights are not affected by this policy.

5. How to request a refund

Email [email protected] with your account email and order ID (from your Paddle receipt). We aim to respond within 2 business days. Approved refunds are processed by Paddle to the original payment method, typically within 5–10 business days.

6. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue quickly. Fraudulent or abusive refund requests may result in account suspension.